JOSEPH LUKE YOUNG

Problem: Needed a central, automated system for tracking recurring revenue from client licenses and services to accurately assess profitability and manage IT costs, which was previously manual and error-prone.

Action: Developed a Flask web application with a SQLite database to structure and manage client details, licenses/services (with historical data), IT costs, and user access. Implemented necessary database logic and web deployment.

Result: Provided accurate financial insights, automating profitability calculations based on historical data, costs, and income, reducing manual reporting time by an estimated 40%. Enabled efficient client management, renewal tracking, expense visibility, and data security via automated/manual backups. Demonstrated proficiency in programming and self-hosted application development.

Problem: Excessive false alerts from the monitoring system obscured real security and technical issues, delaying detection and increasing risk of prolonged outages or vulnerabilities.

Action: Designed, built, and deployed a custom dashboard to monitor server health and performance, integrating security logs and vulnerability indicators. Leveraged live data to flag critical events such as high resource utilization, low disk space, service outages, and suspicious activity.

Result: Significantly improved the team's ability to identify and mitigate server issues and potential security threats, reducing system-wide outages by 25% and accelerating incident response times.

Problem: Required a robust, multi-layered security plan for a major event like The Kentucky Derby, necessitating intelligent monitoring and on-site threat detection capabilities.

Action: Collaborated with external vendors to design and implement a layered security system incorporating surveillance cameras, data collection tools, and live analytics to enhance on-site safety and threat assessment.

Result: Leveraged technologies like facial recognition and traffic analysis to generate actionable security intelligence. This improved safety planning, optimized resource allocation, and enhanced visitor experience (e.g., managing concession lines) while maintaining overall event security.